PRODUCTION TIME - Normal production time for most items is 5 working days. Large orders or custom designed pieces can take longer and will be quoted prior to the beginning of production. Advising us in advance of your planned presentation date is highly recommended. We will schedule production to allow ample shipping time for you to receive your awards a few days prior to that date. However, delays in artwork approval or shortened production time could result in the need for priority shipping and/or expedited production service.
RUSH ORDERS - Rush orders are our specialty. We understand that sometimes the need for an award comes up unexpectedly. When that occurs, we are ready, willing and able to help you meet your deadline. In order to maintain our commitment to helping YOU look good, we offer one and two day service on most of our products.
PAPER PROOFS - An electronic paper proof will be provided for all crystal, glass, acrylic and marble awards. When multiple items of the same kind are sold, a general layout proof will be provided first. Once the general layout is approved, we can provide art proofs for all individual awards to ensure spelling accuracy. We do not generally supply art proofs for plaques, trophy plates, or name badges. We reserve the right to charge per proof when number of proofs/changes becomes excessive.