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General FAQs

1. What makes EDCO Awards & Specialties different from other awards companies?

  • We have multiple shipping locations throughout the U.S.A
  • Free rush orders for all those unexpected time crunches
  • Our staff is all domestic. We have more than 60 dedicated staff members all located in the U.S.
  • Superior quality and craftsmanship
  • Satisfaction guaranteed
  • Free shipping and on-time delivery guaranteed!

2. I do not see the trophy, metal, or plaque I am looking to purchase. How can I find it?

For assistance, use the search box located at the top of the website. If you are still having trouble finding the item you want, contact our responsive in-house team at 800-377-8646.

3. Why should I order customized trophies, awards, and plaques from EDCO Awards?

Here is why you should order with EDCO Awards & Specialties:

  • Responsive in-house team
  • Been in business for over 45 years
  • Guaranteed on-time delivery
  • Highest quality products
  • Lowest Price Promise
  • Free engraving & shipping

4. What kind of payments do you accept?

We offer PayPal payment options, including Mastercard, Visa, American Express, and Discover. With EDCO Awards & Specialties, you can shop with confidence and security. We have an A+ rating from the Better Business Bureau, and we also hired Symantec to perform a daily malware scan on our website to ensure its integrity and your security. Review EDCO’s Secure Payment Difference today.

5. Do you offer free shipping?

Yes, we offer free ground shipping anywhere in the entire USA. With a $100 purchase or higher, your order qualifies for complementary ground shipping. We also offer multiple shipping locations as well as expedited shipping options that allow delivery in one, two, or three business days anywhere in the USA!

6. What is EDCO’s return policy?

Items that are defective, broken, or engraved incorrectly can be exchanged or returned for a full refund within 30 days of purchase. Items correctly engraved with your approved artwork cannot be returned for a refund.

7. How long is production time?

Normal production time is 2-3 business days.

Large quantity orders or custom shaped awards can take longer and will be quoted prior to the beginning of production.

We highly recommend advising us in advance of your planned deadline or presentation date. Based on your deadline, we will schedule production to allow more than enough shipping time for you to receive your awards a few days prior to the date provided. However, it’s important to note that delays in artwork approval or shortened production time could result in the need for priority shipping.

8. Do you handle rush orders?

Yes, we understand that sometimes the need for an award comes up unexpectedly and we are ready, willing and able to help you meet your deadline. We offer 1-2 day service on most of our products.

9. Do you provide art proofs?

Free art proofs will be generated within 1-2 business days, or less than 24hrs for rush orders. Find out more information about our art proof process today.

10. Where do I send my artwork?

You can upload Artwork at checkout, or e-mail it to [email protected]

11. Do you recommend any fonts for custom awards? What is the difference between a serif vs a sans serif font?

To get a better idea of which font is best for your occasion, check out our Recommended Fonts Guide with examples and variations of each type of sans serif font.

12. What kind of imprinting services do you offer?

We have experience in many types of imprinting including UV printing, CNC, sublimation, silkscreen, pad printing, laser engraving, pantograph, abrasive etching and photo engraving.

13. Can You Provide Any Tips on Awards Inscription?

Your decision on the color of engraving or imprinting a plate can be made easier with a little background information. Check out the EDCO Awards Inscription Guide designed to help you develop the perfect inscription for your awards.

14. Do you do custom-shaped awards?

Yes, we can do custom-shaped awards. We also have a wide variety of awards to choose from. Check out our custom-shaped awards today.

15. What type of products does EDCO offer?

When shopping by category you will find that we offer:

  • Award plaques
  • Crystal awards
  • Glass awards
  • Art glass
  • Acrylic awards
  • Branded products
  • Clocks
  • Gavels
  • Vases
  • Trophies
  • Medals
  • Variety of quick ship awards

16. What is a crystal award?

Our personalized crystal awards are produced from the clearest k9 optical crystal, jade crystal and premium glass. All crystal awards offer a lifetime guarantee, free engraving (laser or etched), rush service and free shipping to the entire USA!

For more information, visit our Crystal Awards page.

17. When should I consider ordering a custom-made award plaque?

Award plaques are the perfect way to say thank you or to recognize outstanding achievements. They are easy to display and can be artfully arranged to show off multiple accomplishments or to create a wall of high achievers that will continue to inspire and motivate others.

18. What is a Plaque Award?

Award plaques are the perfect way to say thank you or to recognize outstanding achievements. They are easy to display and can be artfully arranged to show off multiple accomplishments or to create a wall of high achievers that will inspire and motivate others. EDCO provides many plaque styles to choose from including:

  • Crystal Plaques
  • Acrylic Plaques
  • Wood Plaques
  • Multimedia Plaques

If you purchase plaques from EDCO, custom engraving is always included in the price with no limitations or hidden fees.

19. Do you offer Employee Appreciation Awards or Employee Recognition Awards?

Our Employee Recognition Awards are designed to honor the most significant professional milestones. EDCO can help you encapsulate employee achievements with the most beautiful and unique employee recognition awards in the world! All awards in this collection can be personalized with custom engraving and your company logo. Shop now and experience the difference of premium employee awards by EDCO!

20. What do you award employees for?

Employees awards may include trophies, plaques, pins, crystal awards, and more! These employees can be recognized for the following:

  • Teamwork
  • Excellence
  • Performance
  • Behavior
  • Sales achievement
  • Employee Appreciation
  • Rising Star Recognition
  • Service Recognition
  • Service Retirement
  • Leadership Success
  • And more!

Check out our guide on Employee Recognition Award Ideas with award wording and title examples.

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